Showing results by author "Rob Markey" in All Categories
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The Ultimate Question 2.0 (Revised and Expanded Edition)
- How Net Promoter Companies Thrive in a Customer-Driven World
- By: Fred Reichheld, Rob Markey
- Narrated by: Walter Dixon
- Length: 8 hrs
- Unabridged
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Overall4.5 out of 5 stars 36
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Performance4 out of 5 stars 25
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Story4 out of 5 stars 25
In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company’s future: “Would you recommend us to a friend?” By asking customers this question, you identify detractors, who sully your firm’s reputation and readily switch to competitors, and promoters, who generate good profits and true, sustainable growth.You also generate a vital metric: your Net Promoter Score.
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5 out of 5 stars
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Ensure you keep your good customers!
- By James on 10-03-12
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The Ultimate Question 2.0 (Revised and Expanded Edition)
- How Net Promoter Companies Thrive in a Customer-Driven World
- Narrated by: Walter Dixon
- Length: 8 hrs
- Release date: 07-11-11
- Language: English
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Regular price: £15.99 or 1 Credit
Sale price: £15.99 or 1 Credit
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