• 3 Rules for Building a Customer First Self Storage Empire

  • Mar 10 2025
  • Length: 25 mins
  • Podcast

3 Rules for Building a Customer First Self Storage Empire

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    Is your self-storage business keeping up with the digital revolution?

    Scott breaks down the essential shift toward remote management and how technology is redefining customer experience.

    From online reservations and automated payments to AI-powered chatbots and interactive virtual tours, Scott explains why a seamless digital experience is now a necessity—not just a luxury.

    He shares lessons learned from implementing kiosks, strategies for maximizing uptime, and tips for leveraging automation to reduce costs while increasing customer satisfaction.

    Whether you're already embracing remote management or just starting to explore the possibilities, this episode is packed with insights to keep your self-storage business ahead of the competition.

    WHAT TO LISTEN FOR

    05:41 – Lessons from the First Self-Storage Kiosks

    14:31 –Keeping Customers Engaged with Automation

    20:59 – Social Proof & Online Reputation

    23:24 – Avoiding Customer Churn

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