Customer Service

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  • They Ask, You Answer cover art

    • They Ask, You Answer

    • A Revolutionary Approach to Inbound Sales, Content Marketing, and Today's Digital Consumer, Revised & Updated
    • By: Marcus Sheridan
    • Narrated by: Marcus Sheridan
    • Length: 9 hrs and 32 mins
    • Release date: 24-12-19
    • Language: English
    • 5 out of 5 stars 150 ratings

    • In today's digital age, the traditional sales funnel-marketing at the top, sales in the middle, customer service at the bottom - is no longer effective. To be successful, businesses must obsess over the questions, concerns, and problems their buyers have....

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  • Invent and Wander cover art

    • Invent and Wander

    • The Collected Writings of Jeff Bezos, with an Introduction by Walter Isaacson
    • By: Jeff Bezos, Walter Isaacson - introduction
    • Narrated by: L. J. Ganser
    • Length: 8 hrs and 55 mins
    • Release date: 17-11-20
    • Language: English
    • 4 out of 5 stars 68 ratings

    • In Jeff Bezos' own words, the core principles and philosophy that have guided him in creating, building, and leading Amazon and Blue Origin....

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  • The Lean Product Playbook cover art

    • The Lean Product Playbook

    • How to Innovate with Minimum Viable Products and Rapid Customer Feedback
    • By: Dan Olsen
    • Narrated by: Walter Dixon
    • Length: 9 hrs and 54 mins
    • Release date: 19-05-16
    • Language: English
    • 4.5 out of 5 stars 113 ratings
    • The missing manual on how to apply Lean Startup to build products that customers love....

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  • The Startup Owner's Manual cover art

    • The Startup Owner's Manual

    • The Step-by-Step Guide for Building a Great Company
    • By: Steve Blank, Bob Dorf
    • Narrated by: Matthew Boston
    • Length: 12 hrs and 59 mins
    • Release date: 23-06-20
    • Language: English
    • 4.5 out of 5 stars 19 ratings

    • The Startup Owner's Manual guides you, step-by-step, as you put the Customer Development process to work....

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  • Lean Six Sigma: A Beginner’s Step-by-Step Guide to Implementing Six Sigma Methodology to an Enterprise and Manufacturin

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  • Overdeliver cover art

    • Overdeliver

    • Build a Business for a Lifetime Playing the Long Game in Direct Response Marketing
    • By: Brian Kurtz
    • Narrated by: Brian Kurtz
    • Length: 8 hrs and 43 mins
    • Release date: 09-04-19
    • Language: English
    • 5 out of 5 stars 30 ratings

    • Whether you’re new to marketing or a seasoned pro, this book gives you a crystal-clear road map to grow your business, make more money, maximize your impact in your market, and love what you’re doing while you’re doing it....

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  • TurboStrategy cover art

    • TurboStrategy

    • 21 Powerful Ways to Transform Your Business and Boost Your Profits Quickly
    • By: Brian Tracy
    • Narrated by: Brian Tracy
    • Length: 3 hrs and 40 mins
    • Release date: 18-12-09
    • Language: English
    • 4 out of 5 stars 6 ratings
    • Your business might be humming along fine, or it might be struggling to stay afloat. Either way, you know that your company has a lot more potential than the results show....

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  • The Experience Business cover art

    • The Experience Business

    • Why Price-Focused Businesses Fail and What Winners Do Instead
    • By: James Sinclair
    • Narrated by: James Sinclair
    • Length: 3 hrs and 6 mins
    • Release date: 24-02-21
    • Language: English
    • 5 out of 5 stars 19 ratings

    • How is it that some companies seem to be able to charge sky-high prices and 'get away with it' while their competitors struggle to get...

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  • Oversubscribed cover art

    • Oversubscribed

    • How to Get People Lined Up to Do Business with You (2nd Edition)
    • By: Daniel Priestley
    • Narrated by: Daniel Priestley
    • Length: 6 hrs and 33 mins
    • Release date: 09-03-20
    • Language: English
    • 4.5 out of 5 stars 137 ratings

    • Learn how to get your business oversubscribed in a crowded marketplace to make your business stand out and get people lining up to do business with you....

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  • Human + Machine cover art

    • Human + Machine

    • Reimagining Work in the Age of AI
    • By: Paul R. Daugherty, H. James Wilson
    • Narrated by: Jamie Renell
    • Length: 5 hrs and 55 mins
    • Release date: 10-04-18
    • Language: English
    • 4 out of 5 stars 65 ratings
    • Look around you. Artificial intelligence is no longer just a futuristic notion. It's here right now - in software that senses what we need, supply chains that "think" in real time....

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  • X cover art

    • X

    • The Experience When Business Meets Design
    • By: Brian Solis
    • Narrated by: Steven Menasche
    • Length: 6 hrs and 25 mins
    • Release date: 11-05-17
    • Language: English
    • 4.5 out of 5 stars 3 ratings
    • Success and the future of business is experiential, and this is the time to learn how to create and cultivate meaningful experiences....

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  • The Product Book cover art

    • The Product Book

    • How to Become a Great Product Manager
    • By: Product School, Carlos González de Villaumbrosia, Josh Anon
    • Narrated by: Russell Newton
    • Length: 9 hrs and 8 mins
    • Release date: 30-01-19
    • Language: English
    • 4.5 out of 5 stars 27 ratings

    • "No one asked you to show up." Every experienced product manager has heard some version of those words at some point in their career. Think about a company. Engineers build the product....

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  • Scale at Speed cover art

    • Scale at Speed

    • How to Triple the Size of Your Business and Build a Superstar Team
    • By: Felix Velarde
    • Narrated by: Roger Davis
    • Length: 7 hrs
    • Release date: 10-06-21
    • Language: English
    • 5 out of 5 stars 4 ratings

    • Scale at Speed gets your business over the hump of doing fine to triple revenue in two years. Unlike other business growth books, this is a how-to guide, matching theory with easily actionable steps....

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  • Worth Every Penny cover art

    • Worth Every Penny

    • Build a Business That Thrills Your Customers and Still Charge What You're Worth
    • By: Erin Verbeck, Sarah Petty
    • Narrated by: Curt Alexander, Tony Dipiazza
    • Length: 4 hrs and 34 mins
    • Release date: 29-07-21
    • Language: English
    • Not rated yet

    • A revelation for photographers: creating a profitable business is possible without getting into a slash-and-burn price war with your competitors....

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  • Lean Mastery Collection: 8 Manuscripts cover art

    • Lean Mastery Collection: 8 Manuscripts

    • Lean Six Sigma, Lean Startup, Lean Enterprise, Lean Analytics, Agile Project Management, Kanban, Scrum, Kaizen
    • By: Jeffrey Ries
    • Narrated by: Sam Slydell
    • Series: Lean Guides for Scrum, Kanban, Sprint, DSDM XP & Crystal, Book 8
    • Length: 10 hrs and 48 mins
    • Release date: 21-12-18
    • Language: English
    • 4 out of 5 stars 61 ratings

    • Included in this collection are the top eight audiobooks to help you improve, grow, and master your skills on Lean methodology. This audiobook collection will help you reach near-perfection in the products you sell, the customer service you provide, and the lack of waste you achieve....

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  • The Supply Chain Revolution cover art

    • The Supply Chain Revolution

    • Innovative Sourcing and Logistics for a Fiercely Competitive World
    • By: Suman Sarkar
    • Narrated by: Christopher Lane
    • Length: 5 hrs and 32 mins
    • Release date: 22-06-17
    • Language: English
    • 4 out of 5 stars 39 ratings
    • When CEOs think about the supply chain, it's usually to cut costs. But the smartest leaders see supply chain and sourcing for what they can be....

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  • Conversational Marketing cover art

    • Conversational Marketing

    • How the World's Fastest Growing Companies Use Chatbots to Generate Leads 24/7/365 (and How You Can Too)
    • By: David Cancel, Dave Gerhardt
    • Narrated by: Brian Hutchison
    • Length: 6 hrs and 57 mins
    • Release date: 09-07-19
    • Language: English
    • 4.5 out of 5 stars 7 ratings

    • Conversational Marketing pioneers David Cancel and Dave Gerhardt explain how to merge inbound and outbound tactics into a more productive dialog with customers and integrate conversational marketing techniques into your existing sales and marketing workflow....

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  • The Product-Led Organization cover art

    • The Product-Led Organization

    • Drive Growth by Putting Product at the Center of Your Customer Experience
    • By: Todd Olson
    • Narrated by: Basil Sands
    • Length: 8 hrs and 15 mins
    • Release date: 10-11-20
    • Language: English
    • 4.5 out of 5 stars 5 ratings

    • This book is meant to help you transform your company into a product-led organization, helping to drive growth for your business and advance your own career....

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  • eCommerce Marketing cover art

    • eCommerce Marketing

    • How to Get Traffic That BUYS to Your Website
    • By: Chloe Thomas
    • Narrated by: Chloe Thomas
    • Length: 4 hrs and 57 mins
    • Release date: 09-03-20
    • Language: English
    • 3.5 out of 5 stars 3 ratings

    • Written to help time-poor eCommerce marketers and business owners, this book will become the marketing handbook that sits on your desk ready to help you solve each future marketing challenge....

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  • Restoring the Soul of Business cover art

    • Restoring the Soul of Business

    • Staying Human in the Age of Data
    • By: Rishad Tobaccowala
    • Narrated by: Tom Parks
    • Length: 9 hrs and 10 mins
    • Release date: 28-01-20
    • Language: English
    • 4.5 out of 5 stars 4 ratings

    • The hidden key to successful transformation in any organization lies between human intuition and data-driven insights....

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