The Presentations Japan Series

By: Dr. Greg Story
  • Summary

  • Persuasion power is one of the kingpins of business success. We recognise immediately those who have the facility and those who don't. We certainly trust, gravitate toward and follow those with persuasion power. Those who don't have it lack presence and fundamentally disappear from view and become invisible. We have to face the reality, persuasion power is critical for building our careers and businesses. The good thing is we can all master this ability. We can learn how to become persuasive and all we need is the right information, insight and access to the rich experiences of others. If you want to lead or sell then you must have this capability. This is a fact from which there is no escape and there are no excuses.
    Copyright 2022
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Episodes
  • 411 Storytelling in Public Speaking In Japan: Harsh Lessons From The Chamber of Commerce Showdown
    Nov 11 2024

    I had two interesting experiences last week. One was watching the aspirants for a top position in a Chamber of Commerce go head-to-head for the votes of the members by giving talks about why they should be elected. I love attending these types of events because as an instructor of public speaking; I know there are always a lot of life and business lessons about to be revealed. They had five minutes each, which is quite long actually.

    With that amount of leeway, there is a tremendous opportunity to use storytelling to reinforce key points and make numbers memorable. Sadly, our ambitious leaders didn’t use these tools at their ready disposal. Telling us about your resume is boring. Telling us what you are going to do is doubtful. Quoting numbers to back up any claims doesn’t really resonate.

    How about a different tack? Why not tell a series of stories which underline your past contributions in human terms and bring ideas to flesh and blood reality? They could have talked about the impact they had through the prism of individuals they touched through their efforts and decisions. Putting flesh on the bones of the activities makes them all the more compelling and relatable. Any initiative has consequences and some outcomes. Tell us what happened to the people affected. How did it improve their lives or business? Were there any concrete gains which flowed from an initiative you took?

    Even in the case of a future decision, there will be impacts and we should take those possibilities and weave in a hypothetical outcome and how it would play out for those benefiting from it. Actually, it hasn’t happened yet, but we take decisions for change on the basis that what we are going to do will bring in something better and different. We can use a fictitious story to describe that future, even if it isn’t reality as yet. We outline a future which hasn’t been delivered yet, but if elected, we will make this story a reality and make it happen.

    Wrapping up numbers in stories is a great way to make sure the achievements we are publicising register in the brains and memories of the audience. We hear the numbers, but we recall stories. If the numbers are woven into the story, we will be able to recall them and therefore they will have greater impact. Every time you are going to nominate numbers, think how can I wrap these in a story which involves people and make the number more real?

    The other missing piece was emphasis on what was being said. Both speakers kept the same volume and power throughout their five minutes. However, not every word or phrase has the same value or impact. Some elements can be highlighted by turning a vocal lamp up to high beam on the keywords. When we hit a word or phrase with power or by employing a secretive audible whisper, we project the power of that content above everything else. This is what makes it stand out.

    I was reminded of this when listening to a classical music piano solo performance. The Japanese pianist was excellent and the pieces of music he chose had their crescendos and lulls as he worked his magic on the keys. Between some of the pieces, he would take the mic and make a few comments about what he was playing and why. What I found interesting was that he was Johnny One Note when he took the mic. He had just been employing crescendos and lulls in his performance with his instrument, but not when he spoke. Every word was given the same treatment and therefore no particular points were highlighted. He didn’t carry forth his magic on the piano to his speaking and didn’t use the same amazing tool for his talk as he employed in his music. For him, they were unrelated.

    The problem is a lack of training in how to do public speaking and a lack of self-awareness. Our pianist didn’t bridge from what he did on the keys of the piano to what he could do with his vocal cords. I would extend the same observation to other musicians who use their vocal cords as their primary instrument–singers–and observe the same phenomenon. During their comments between songs, the singers will employ a flat range in their voice. This is just after just having hit high and low notes in their performance. Like the pianist, they don’t seem to connect the two ideas together.

    As speakers, we should always be looking to tell stories to make our points more accessible. We should also tell those stories employing highs and lows in our vocal range to make them more interesting. Nobody else is doing this, so we have an uncontended open field of possibilities right in front of us, ripe for the taking.

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    11 mins
  • 410 Why the First Question Matters - The Role of “Sakura” in Japanese Business Events
    Nov 4 2024
    In Australian politics, they call it a “Dorothy Dixer”. This is when one of your confederates from your own political party ask a ruling Minister a real soft ball question in the parliament during Question Time, to allow for a fully pre-prepared answer. Dorothy Dix was an American newspaper advice columnist who would answer reader’s questions, and some say she sometimes would create her own questions to answer. At political rallies, there has been a similar set up where a stooge or a plant in the audience asks the speaker a pre-arranged question, but tries to make it look spontaneous. At business events, the speaker may have organised a friend to pop a question they want to answer to reduce time for questions they don’t want to answer or to make themselves look awesome. In Japan, these people asking the questions are called “Sakura” and they play the same role. I know this goes on because from time to time I am asked to be a Sakura at a business presentation. I am infamous around town for asking the first question. This happened by accident and now if I don’t ask the first question, people will ask what is wrong with me? Many years ago, I did have a question I wanted answered and before I could register my enquiry, the MC said “no more questions” and I was left suspended high and dry. I realised I could never predict when the last question would make it to prominence, but I could 100% reliably predict when the first question would come up. I also realised that in Japan, at least, there is always a pause when the MC throws the floor open to questions, as many people are reluctant to ask their question immediately. This provides the opportunity to be the first with no competition and the MC is forced to take your question. Sometimes the organisers or the speaker will approach me before things kick-off and ask if I can get things going by asking the first question. They fear that flat, spine decalcifying, stone motherless silence when they call for questions. It seems a damming verdict on the speaker that they were a dull dog, so dull in fact that no one wants to hear one more word from them on this subject. I can only recall one case where I was actually asked to lodge a specific question, so normally they leave that part of the equation to me. I ask questions anyway and unless the question itself is stupid, too self-serving or cringy, and I already know the person asking, I am usually happy to help. The speaker may have a desire to address an area of the subject which they couldn’t get to in the talk and may ask for a question which allows them to talk more about that topic. That would be a reasonable request, because not everyone in the audience may be an expert and be able to fill in the blanks across a broad subject. Should you as the speaker organise a “Sakura” for your talk? I don’t think this is prohibited, but there are a few caveats. You, as the speaker, must be prepared to answer audience questions and the “Sakura” role is not there to provide cover for you from legitimate questions, by stealing the question airtime. The question shouldn’t be a soft ball job either. It should be a question that seeks more information in a serious way. Asking cunning variations on, “why are you so awesome” or “why are you the leading global expert on this subject?”, would be ridiculous choices and the jig is up immediately and everyone involved in the charade looks stupid. In Japan, it is often the case that audiences are shy to ask the first question, but feel emboldened when some other brave “first mover” grips the thistle in their teeth and launches forth. Asking questions in the West has no stigma and indicates an interest in learning more from the speaker. These are all seen as positive attributes. In Japan, asking a question has five inferences: 1. The speaker was stupid and their talk impenetrable, 2. They were a poor communicator and the audience couldn’t follow the point, 3. You the questioner are too stupid to understand what the speaker said, 4. You want hog the limelight for yourself, stand out and try to impress everyone with how smart you think you are, by asking that question, 5. You have a legitimate question and the speaker was so amazing you want to learn more because you are a serious student of this topic. Most of the weight in Japan is on the negative side about asking questions. Therefore, sometimes we may need to get the ball moving with a question to the speaker to give permission to others to ask their secretly held question. Another suitable device is that if there is that deafening silence after questions are called for, to pose and then answer your own question. “A question I am often asked is…”. It has the same effect, gets things moving inviting the next question and you become your own “Sakura”.
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    11 mins
  • 409 Use Your Visuals Checklist When Presenting In Japan
    Oct 28 2024
    There are 6 elements we should check when putting our visuals together. Review this checklist before you start building the slide deck and your presentation will be much more impactful and successful. 1. Make sure you are boss of the visuals and not the other way around Often, the speaker is overshadowed by the visuals and everyone’s attention is directed toward the screen. We must remember that the screen has limited persuasion power compared to using our facial expressions. We can express disbelief, shock, bemusement, horror, joy, doubt, concentration, scepticism, engagement, hostility, agreement, happiness, etc. No screen can do that and we should be combining our words with our facial expression to really drive home the point we want to make. We must make the visuals our servant and not allow them to become our master. You see a lot of presenters who are almost invisible, because they have yielded control to what is up on the screen. We should stand stage left to the screen because we read from left to right. We want the audience to be captured by our voice and facial expression and then they look at what is on the screen, rather than just looking at the screen and ignoring us. If you find that the audience are not looking at you, just stop speaking. That pattern interrupt will draw them all back to your face to find out what is going on. We should also be using our eyes to look directly at members of the audience for six seconds and speak to them One-On-One. That technique has a powerful magnetic grip on our listeners. However, be careful, we can only hold that pressure for six seconds per person or it becomes too intrusive. 2. Tiny fonts are not useful We have all seen it. The presenter puts up a slide and the font sizes are tiny. Just to rub insult into the wound, they sometimes say dumb things like “I know you cannot read this but….”. But what? Why on earth do we have to sit there and look at a screen that we cannot read? The Golden Rule with any slide is that if the viewer cannot get the main point within two seconds, then the slide is too complicated. This is especially the case with fonts. Make sure the fonts are big enough to read easily and if there is a fear of not being able to get them to the right size, then that slide probably needs to be broken into two or more slides. This is usually the solution for most slide shows. Get the information on to more slides and then we can easily enlarge the detail on the slide to make it easier to read. One way to check the sizes are correct during the production process is to print out the slide and place it on the floor in front of you when standing. If you cannot read the detail, then more work is needed to adjust the size so that you can read it at a distance. 3. Graphs, graphs and more graphs Seeing six graphs on a screen is not uncommon in many presentations. The obvious problem with this idea is that the fonts and numbers are so small, it is impossible to read what is on the graph. In general, the Chart Golden Rule is one graph per slide. That allows us to make the graphs large enough to be easy to parse. Bar charts are a great tool for comparisons. We can contrast results spread over one or two years. More than that and the bar charts become hard to read. If we need to see a comparison over longer periods of time then line charts are the best for that. Again, we should probably cap things at three variable because once we get over that number it looks like spaghetti and you have trouble following what is going on. Pie charts are good for comparing shares of something. Two pie charts are the limit in this regard, because after that it gets hard to see what is on the screen. 4. White space is good A lot of presentations are trying to cram all the information on to one slide. The various contents are now competing for our attention. Leaving a lot of white space on the screen is an excellent way of highlighting key information and forcing the audience to concentrate on the one thing we want to emphasise. Putting up one number in large font or one word is very powerful. There is only one thing to look at and we can talk to that number and elaborate on why that number or word is significant. 5. Use one photo and attach some mystery “A picture is worth a thousand words” is a great saying and very true. It really allows us to make our point. We could carry this to the extreme and put up lots of photos, but we are defeating our aim of getting our message across. We are splitting our audience’s attention too thinly. If we can include people in the photo, then that is even more attractive as we love to see people’s faces compared to cityscapes or landscapes. We are drawn to look at people’s faces. Knowing that, we can find a photo which has that element and which will assist us to make our key ...
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    13 mins

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