The challenges and opportunities facing Managed Service Providers (MSPs) in 2025 are ever-changing, and the twists and turns keep any MSP on their toes. As I sat down with Brian Rodgers of Aeko Tech, we discussed several topics and found ourselves hitting on a recurring trend: the ever-evolving role of AI in business operations. Here are the four areas we covered: Client Education - If they don't understand the why, they tend not to comply. Entrepreneurial Resistance - You have heard it before, "I got this." Compliance misunderstandings - Attempting to check a box when asked to have a risk mitigation strategy, and last... Customization over productization - which translates to compliance solutions, must be tailored: one-size-fits-all packages often fall short.

Where does my data go? What data was sent across the API? How do we separate the signal from the noise? Pedro Castillo of Onum and I sit down to talk about what might be the subsequent transformation of data processing since Akamai came on the scene. Onum's mission is to address the challenges in data management and cybersecurity. Enjoy our raw conversation, which just got captured; we agreed to share it immediately.

A fireside chat with George Bardissi of bVoIP and me at the 1Stream by bVoIP Partner Gathering. Mistakes we made, the challenges we overcame, and then we jump into some interesting questions ranging from AI and Insurance to the Cybersecurity Trustmark and how it benefits MSPs. This is a different format and was recorded with a live audience.