Episodes

  • Checking In, Staying In: Effective Strategies for Retaining Top Hotel Talent | Ep. #352

    Checking In, Staying In: Effective Strategies for Retaining Top Hotel Talent | Ep. #352
    Jul 20 2023
    Tired of employee turnover rates?

    Discover innovative strategies that will make your property the ultimate employee hotspot!

    In this episode, we're going to talk about some awesome strategies that can help you keep top talent. It's all about creating a work environment that people love and want to stick around in. So, let's dive right in!

    Continue reading, watching, or listening and I’ll share strategies for retaining top hotel talent …

    ⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
    https://keystonehpd.com/effective-strategies-for-retaining-top-hotel-talent-352

    Take advantage of our courses
    https://courses.keystonehospitalitydevelopment.com/

    Get your copy of the “How to Improve Your Hospitality Properties Success” e-book?
    https://keystonehpd.com/how-to-improve-your-hospitality-propertys-success

    Get Your INNsider Tips
    https://KeystoneHPD.com/INNsider-Tips

    Join one of your private groups
    https://keystonehpd.com/private-groups

    Say hi on social
    Facebook: https://www.facebook.com/KeystoneHPD

    Twitter: https://twitter.com/KeystoneHPD

    LinkedIn: https://www.linkedin.com/company/keystone-hospitality-development

    Listen to The Hospitality Property School PODCAST here
    https://www.keystonehpd.com/hospitality-property-school-podcasts

    YouTube
    https://youtu.be/_twuy00Alq8


    A Division of Keystone Hospitality Property Development
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    7 mins
  • Guarding the Guest Experience: Key Qualifications for Hotel Security Employees | Eps. #351

    Guarding the Guest Experience: Key Qualifications for Hotel Security Employees | Eps. #351
    Jul 13 2023
    From eagle-eyed surveillance to an unwavering commitment to guest safety, find out why looking for the right qualifications for your hotel security team is the key to peace of mind.

    Ensuring a safe and secure environment in your hospitality property a top priority, and the heroes behind it all are the hotel security employees. In this episode, I'll explore what it takes to become part of this specialized team.

    Continue reading, watching, or listening, and I’ll share the qualification's hotel security employees should have …

    ⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
    https://keystonehpd.com/numbers-that-matter-qualifications-for-hotel-accounting-and-finance-employees-350

    Take advantage of our courses
    https://courses.keystonehospitalitydevelopment.com/

    Get your copy of the “How to Improve Your Hospitality Properties Success” e-book?
    https://keystonehpd.com/how-to-improve-your-hospitality-propertys-success

    Get Your INNsider Tips
    https://KeystoneHPD.com/INNsider-Tips

    Join one of your private groups
    https://keystonehpd.com/private-groups

    Say hi on social
    Facebook: https://www.facebook.com/KeystoneHPD

    Twitter: https://twitter.com/KeystoneHPD

    LinkedIn: https://www.linkedin.com/company/keystone-hospitality-development

    Listen to The Hospitality Property School PODCAST here
    https://www.keystonehpd.com/hospitality-property-school-podcasts

    YouTube
    https://youtu.be/tBJ2HojQ8EE


    A Division of Keystone Hospitality Property Development
    Show More Show Less
    7 mins
  • Numbers that Matter: Qualifications for Hotel Accounting and Finance Employees | Eps. #350

    Numbers that Matter: Qualifications for Hotel Accounting and Finance Employees | Eps. #350
    Jul 6 2023
    Want to make sure your hotel's finances are as sharp as a well-ironed suit? It's time to hire the money maestros who can turn your financial woes into 'WOWs'!

    The hotel industry is a tough business, with lots of competition. To stay ahead and make sure you're making money, hotels need employees who know their way around numbers. In this episode, I'll be talking about the qualifications you should look for in a hotel accounting and finance employee.

    Continue reading, watching, or listening and I’ll share the qualifications hotel accounting and finance employees should have…

    ⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
    https://keystonehpd.com/numbers-that-matter-qualifications-for-hotel-accounting-and-finance-employees-350

    Take advantage of our courses
    https://courses.keystonehospitalitydevelopment.com/

    Get your copy of the “How to Improve Your Hospitality Properties Success” e-book?
    https://keystonehpd.com/how-to-improve-your-hospitality-propertys-success

    Get Your INNsider Tips
    https://KeystoneHPD.com/INNsider-Tips

    Join one of your private groups
    https://keystonehpd.com/private-groups

    Say hi on social
    Facebook: https://www.facebook.com/KeystoneHPD

    Twitter: https://twitter.com/KeystoneHPD

    LinkedIn: https://www.linkedin.com/company/keystone-hospitality-development

    Listen to The Hospitality Property School PODCAST here
    https://www.keystonehpd.com/hospitality-property-school-podcasts

    YouTube
    https://youtu.be/7utly6Lt7s0


    A Division of Keystone Hospitality Property Development
    Show More Show Less
    8 mins
  • How Trained Spa & Wellness Employees Can Boost Your Hotel's Revenue & Guest Satisfaction | Eps. #349

    How Trained Spa & Wellness Employees Can Boost Your Hotel's Revenue & Guest Satisfaction | Eps. #349
    Jun 29 2023
    Where tranquillity meets excellence.

    Why the right spa and wellness employees can be the heartbeat of your guest's experience.

    A hotel spa and wellness employee is responsible for providing guests with a relaxing and rejuvenating experience during their stay. This requires a unique set of skills and qualifications that go beyond basic customer service training. In this episode, I discuss the qualifications that are necessary for a hotel spa and wellness employee to succeed in their role.

    Continue reading, watching, or listening, and I’ll share the qualifications spa and wellness employees should have, right after a word from our sponsor…

    ⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
    https://keystonehpd.com/how-trained-spa-and-wellness-employees-can-boost-your-hotels-revenue-and-guest-satisfaction-eps-349

    Take advantage of our courses
    https://courses.keystonehospitalitydevelopment.com/

    Get your copy of the “How to Improve Your Hospitality Properties Success” e-book?
    https://keystonehpd.com/how-to-improve-your-hospitality-propertys-success

    Get Your INNsider Tips
    https://KeystoneHPD.com/INNsider-Tips

    Join one of your private groups
    https://keystonehpd.com/private-groups

    Say hi on social
    Facebook: https://www.facebook.com/KeystoneHPD

    Twitter: https://twitter.com/KeystoneHPD

    LinkedIn: https://www.linkedin.com/company/keystone-hospitality-development

    Listen to The Hospitality Property School PODCAST here
    https://www.keystonehpd.com/hospitality-property-school-podcasts

    YouTube
    https://youtu.be/DGyRqbmNTBY


    A Division of Keystone Hospitality Property Development
    Show More Show Less
    8 mins
  • Why Hiring Competent Hotel Maintenance Employees Are Critical for Your Infrastructure | Eps. #348

    Why Hiring Competent Hotel Maintenance Employees Are Critical for Your Infrastructure | Eps. #348
    Jun 22 2023
    Beyond repairs and maintenance, understanding why the right hotel maintenance employees are key to unleashing the full potential of a property.

    In this episode, I’ll share the hotel maintenance employees qualifications to look for. A hotel's maintenance team is responsible for ensuring that a properties facilities and infrastructure are well-maintained and in good working order. They also oversee the installation of new equipment and systems as needed.

    Continue reading, watching, or listening, and I’ll share the right hotel maintenance employee qualifications that an applicant should possess, right after a word from our sponsor…

    ⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
    https://keystonehpd.com/why-hiring-competent-hotel-maintenance-employees-are-critical-for-your-infrastructure-safety-348

    Take advantage of our courses
    https://courses.keystonehospitalitydevelopment.com/

    Get your copy of the “How to Improve Your Hospitality Properties Success” e-book?
    https://keystonehpd.com/how-to-improve-your-hospitality-propertys-success

    Get Your INNsider Tips
    https://KeystoneHPD.com/INNsider-Tips

    Join one of your private groups
    https://keystonehpd.com/private-groups

    Say hi on social
    Facebook: https://www.facebook.com/KeystoneHPD

    Twitter: https://twitter.com/KeystoneHPD

    LinkedIn: https://www.linkedin.com/company/keystone-hospitality-development

    Listen to The Hospitality Property School PODCAST here
    https://www.keystonehpd.com/hospitality-property-school-podcasts

    YouTube
    https://youtu.be/-ydwLNMbB-c


    A Division of Keystone Hospitality Property Development
    Show More Show Less
    12 mins
  • Reviving Your Hospitality Property Brand: Tips and Tricks | Eps. #347

    Reviving Your Hospitality Property Brand: Tips and Tricks | Eps. #347
    Jun 15 2023
    Looking to breathe new life into your hospitality property brand?

    Discover the top tips and tricks for reviving your brand and reigniting your success.

    Today’s episode, Reviving Your Hospitality Property Brand: Tips and Tricks, is a guest post written by Courtney Rosenfeld.

    Hospitality property businesses are constantly evolving with the times. There’s so much competition out there, and it’s essential to remain current and relevant. One of the best ways to accomplish that is to refresh your brand.

    Updating your image and messaging will help your business stand out and attract new customers. But how do you go about refreshing your brand, and where do you start? Keystone HPD shares some tips and tricks for giving your hospitality property a fresh new look!

    Continue reading, watching, or listening, and I’ll share why it is important to refresh your brand in the hospitality industry, right after a word from our sponsor…

    ⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
    https://keystonehpd.com/reviving-your-hospitality-property-brand-tips-and-tricks-347

    Take advantage of our courses
    https://courses.keystonehospitalitydevelopment.com/

    Get your copy of the “How to Improve Your Hospitality Properties Success” e-book?
    https://keystonehpd.com/how-to-improve-your-hospitality-propertys-success

    Get Your INNsider Tips
    https://KeystoneHPD.com/INNsider-Tips

    Join one of your private groups
    https://keystonehpd.com/private-groups

    Say hi on social
    Facebook: https://www.facebook.com/KeystoneHPD

    Twitter: https://twitter.com/KeystoneHPD

    LinkedIn: https://www.linkedin.com/company/keystone-hospitality-development

    Listen to The Hospitality Property School PODCAST here
    https://www.keystonehpd.com/hospitality-property-school-podcasts

    YouTube
    https://youtu.be/pSDRMeSZFFw


    A Division of Keystone Hospitality Property Development
    Show More Show Less
    9 mins
  • Interview with Gudrun Cuillo: Hospitality Property Owner, Winemaker & Author | Ep. #346

    Interview with Gudrun Cuillo: Hospitality Property Owner, Winemaker & Author | Ep. #346
    Jun 8 2023
    Today we have a real treat for you, a wonderful interview with Gudrun Cuillo, a hospitality property owner, a winemaker, and an author.

    Listen as Gudrun shares how she turned passion into reality.

    Gudrun has had a career in opera as an artist-in-residence for stage scenery and makeup, then a winemaker, a hospitality property owner and now an author.

    If you are looking for some fun stories, great observations, and amazing insights you can take and use in your life, you’ll want to listen to this interview.

    All that being said, let’s jump into this…

    ⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
    https://keystonehpd.com/gudrun-cuillo-hospitality-property-owner-winemaker-author-346

    “The Guide to Owning & Operating a Hospitality Property – Successfully” course.
    https://KeystoneHPD.com/Course

    Get your copy of the “How to Improve Your Hospitality Properties Success” e-book?
    https://keystonehpd.com/how-to-improve-your-hospitality-propertys-success

    Get Your INNsider Tips
    https://KeystoneHPD.com/INNsider-Tips

    Join one of your private groups
    https://keystonehpd.com/private-groups

    Say hi on social
    Facebook: https://www.facebook.com/KeystoneHPD

    Twitter: https://twitter.com/KeystoneHPD

    LinkedIn: https://www.linkedin.com/company/keystone-hospitality-development

    Listen to The Hospitality Property School PODCAST here
    https://hospitality-property-school.onpodium.co/

    YouTube
    https://youtu.be/5MkyrEAaujA


    A Division of Keystone Hospitality Property Development
    Show More Show Less
    51 mins
  • The Qualifications That Set a Great Hotel Concierge Apart | Eps. #345

    The Qualifications That Set a Great Hotel Concierge Apart | Eps. #345
    Jun 1 2023
    Do you have a passion for delivering unforgettable guest experiences?

    Discover the key qualifications you need to succeed as a hotel concierge.

    A hotel concierge is responsible for providing exceptional customer service to guests, assisting them with their travel arrangements, activities, and requests. This requires a unique set of skills and qualifications that go beyond basic hospitality training. In this episode, I will discuss the qualifications that are necessary for a hotel concierge to succeed in their role.

    Continue reading, watching, or listening, and I’ll share the importance of a hotel concierge…

    ⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
    https://keystonehpd.com/the-qualifications-that-set-a-great-hotel-concierge-apart-345

    Take advantage of the Courses May Sale
    https://courses.keystonehospitalitydevelopment.com/
    Use code – celebrate50

    Get your copy of the “How to Improve Your Hospitality Properties Success” e-book?
    https://keystonehpd.com/how-to-improve-your-hospitality-propertys-success

    Get Your INNsider Tips
    https://KeystoneHPD.com/INNsider-Tips

    Join one of your private groups
    https://keystonehpd.com/private-groups

    Say hi on social
    Facebook: https://www.facebook.com/KeystoneHPD

    Twitter: https://twitter.com/KeystoneHPD

    LinkedIn: https://www.linkedin.com/company/keystone-hospitality-development

    Listen to The Hospitality Property School PODCAST here
    https://www.keystonehpd.com/hospitality-property-school-podcasts

    YouTube
    https://youtu.be/vuZMineNA9Q


    A Division of Keystone Hospitality Property Development
    Show More Show Less
    9 mins