In this episode, Charlie, a seasoned home inspector from Chicago, joins the host and co-host Chris Enright in Albuquerque to share his unconventional approach to building a thriving $2 million home inspection business. Starting his company in 1993, Charlie reveals how the birth of his first child sparked a drive to provide, leading to a lean, automated operation that prioritizes direct-to-consumer (D2C) marketing over realtor referrals. He introduces his "PAS" (Pain, Agitate, Solution) marketing strategy, leveraging AI, Yelp, and Google Local Services to fill his calendar while spending just $300/month on ads. Charlie’s commitment to work-life balance shines through, with inspectors performing one thorough inspection daily, ensuring quality and family time.

The conversation dives into Charlie’s innovative exit strategy, gifting his business to a key employee while securing a 5% residual for his family, reflecting his focus on legacy and stewardship. He discusses automating operations with GoHighLevel, minimizing overhead, and offering his system to other inspectors via GetSync.pro for $50/month. Charlie’s candid take on realtor relationships; favoring client trust over agent referrals; sparks a lively discussion on boundaries, authenticity, and reputation. Packed with actionable insights, this episode is a must-listen for inspectors aiming to scale smartly while staying true to their values.

Key Takeaways:

• D2C Marketing Mastery: Charlie’s PAS method and AI-driven automation keep ad spend low ($300/month) while booking inspections a week out.

• Lean Operations: Using GoHighLevel, Charlie automates scheduling and communication, employing only one VA and maintaining minimal overhead.

• Legacy Planning: Gifting the business to an employee with a 5% family residual ensures continuity and supports his team’s families.

• Boundary Setting: Avoiding realtor dependency empowers Charlie to prioritize client trust and maintain business integrity.

• GetSync System: For $50/month, inspectors can access Charlie’s replicable D2C system at GetSync.pro, including training and SEO tools.

"Figure out who you are, put it in writing, and stick to it. That’s how you build a business you’re proud of."

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Join host Matt Williams on “IEB”, the podcast revolutionizing the home inspection industry and beyond, as he sits down with Mark Hummel for another dynamic episode of "Hanging with Hummel." This engaging conversation dives into the heart of personal growth, exploring how confidence and leadership development are critical to building thriving businesses. From navigating market shifts to fostering a dream team, Matt and Mark share actionable strategies and real-world insights to help entrepreneurs fund their perfect life. Whether you're a solo inspector or leading a growing company, this episode is packed with wisdom to elevate your mindset and accelerate your success.

Mark unpacks the art of designing confidence through experience and planning, revealing how small shifts in thought patterns can transform sales and team dynamics. The discussion also tackles the importance of maintaining a clear vision amidst uncertainty and investing in leadership skills from day one. With practical tips like delegating tasks to virtual assistants and prioritizing what's truly important, this episode is a roadmap for overcoming roadblocks and building a business that thrives in any market. Tune in to discover how to lead with purpose and inspire your team to new heights.

Key Takeaways:

- Design Confidence Strategically: Build confidence through experience and planning, acting confidently to cultivate the feeling over time.

- Maintain Vision in Uncertainty: A lack of certainty doesn’t mean a lack of vision, adjust tactics and timelines, but stay committed to your goals.

- Invest in Leadership Early: Develop leadership skills as a solo operator to attract top clients and talent as you grow.

- Delegate to Grow: Use virtual assistants to handle repetitive tasks, freeing you to focus on high-impact activities that drive business growth.

- Prioritize the Important: Use tools like the Eisenhower Matrix to focus on non-urgent, high-impact tasks that move your business forward.

“If you're not designing your experience, your experience is designing you, and it may be in a way that's not all that meaningful." – Mark Hummel

Watch on YouTube: https://youtu.be/l0gctoXdRlg⁠

To connect with IEB using the following links:

Website

Instagram

Email: support@iebcoaching

To connect with Matt Williams use the following links:

Instagram

Email: matt@dciabq.com

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Join us on this episode of the Inspection Empire Builder Podcast as we dive into the world of inspection software with Jeff Jones, the founder and CEO of QuickInspect. Jeff shares his journey from a tech industry veteran to building a scalable, all-in-one platform designed to streamline and grow home inspection businesses. From intuitive report writing to robust support for solo and multi-inspector firms, QuickInspect is redefining efficiency in the industry. Whether you’re a solopreneur or managing a growing team, this episode explores how technology can enhance accuracy, speed, and business growth while keeping your operations seamless.

Discover how QuickInspect’s enterprise-grade foundation supports everything from same-day reporting to upcoming team management features, and learn why Jeff’s unique perspective as a technologist sets this platform apart. With a focus on user-friendly design, responsive customer support, and integrations like payment processing and e-signatures, QuickInspect is built to scale with your business. Tune in to hear actionable insights on leveraging technology to save time, boost profitability, and focus on what matters most—delivering exceptional service to your clients.

Main Points Featured in the Episode:

• Comprehensive Platform: QuickInspect offers an all-in-one solution with report writing, scheduling, invoicing, payment processing, and e-signature capabilities, customizable to fit your business needs.

• Scalable Technology: Built with an enterprise-grade foundation, QuickInspect supports growth from solo inspectors to multi-inspector firms, with upcoming team management features.

• User-Friendly Design: The platform’s intuitive UX/UI, likened to an “Apple experience,” allows inspectors to import templates and narratives easily, enabling same-day report delivery.

• Responsive Support: QuickInspect provides top-notch customer support, with responses often within minutes, ensuring inspectors’ needs are met promptly.

• Business Growth Focus: Beyond software, QuickInspect offers resources like seminars and one-on-one support to help inspectors build better businesses through digital strategies.

“Our differentiator is how we’re architected and our ability to build better technology. We focus on supporting the customer and driving the product in the direction they want, ensuring it grows with them.” - Jeff Jones

Watch on YouTube: https://youtu.be/l0gctoXdRlg⁠

To connect with IEB using the following links:

Website

Instagram

Email: support@iebcoaching

To connect with Matt Williams use the following links:

Instagram

Email: matt@dciabq.com

Scaling Your Inspection Business with QuickInspect: A Game-Changing Platform

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In this episode, Matt Williams interviews Jamie Ward from Simple Solutions Call Center, discussing the intricacies of sales, customer service, and the evolution of the call center industry. Jamie shares her journey from a sales position in the home inspection industry to founding her own call center, highlighting the importance of identifying market gaps and providing tailored solutions. The conversation delves into the significance of follow-up strategies, automated upselling, and the necessity of educating staff to enhance client interactions. Additionally, they explore the impact of technology on communication and the advantages of remote work in expanding talent acquisition. In this conversation, Jamie Ward discusses the transition to remote work, the hiring and training processes for remote teams, and the importance of creating a positive work environment. She emphasizes the need for effective communication and customer service in the home inspection industry, highlighting the balance between employee satisfaction and performance. Jamie also shares insights on building trust with clients and the comprehensive role of call centers in supporting businesses.

Watch on YouTube: https://youtu.be/l0gctoXdRlg

Contact IEB -
- web: www.iebcoaching.com
- email: support@iebcoaching
- social: @iebcoaching


Contact Matt -
- email: matt@dciabq.com
- IG: @the.matthew.williams

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In this episode of the Empire State of Mind podcast, host Matt Williams engages with Kyle Jensen and Carl Mayer, two home inspectors navigating the challenges of scaling their businesses. They discuss the importance of accountability, the decision to hire, and the significance of soft skills in the hiring process. The conversation also touches on the dynamics of involving family in the business and personal journeys from corporate America to entrepreneurship in the home inspection industry. In this engaging conversation, Matthew Williams shares his journey into the home inspection industry, discussing her experiences, challenges, and strategies for success. The dialogue explores the importance of networking, the significance of mindset and personal growth, and the lessons learned about work-life balance. The speakers emphasize the value of creating a strong company culture and the need for consistent effort in business development. They also reflect on the importance of prioritizing relationships and maintaining a healthy work-life balance while navigating the complexities of entrepreneurship.

Contact IEB -
- web: www.iebcoaching.com
- email: support@iebcoaching
- social: @iebcoaching


Contact Matt -
- email: matt@dciabq.com
- IG: @the.matthew.williams

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In this episode of the Empire State of Mind podcast, host Matt Williams engages in a lively conversation with guests Christopher Enright and Erin K. Guyton. They dive into the dynamics of competition in business, sharing personal experiences with competitiveness and the importance of it as a driving force for growth. Additionally, they reflect on family retreats, leadership accountability, and how media representations shape our perceptions. With humor and candidness, Matt, Chris, and Erin explore how to balance chaos and structure in both personal and professional lives, while emphasizing the importance of self-accountability and effective communication.

Tune in for personal anecdotes, lessons learned from failures, and strategies to navigate life’s complexities with a focus on growth, family, and leadership.

Contact IEB -
- web: www.iebcoaching.com
- email: support@iebcoaching
- social: @iebcoaching


Contact Matt -
- email: matt@dciabq.com
- IG: @the.matthew.williams

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In this episode of Empire State of Mind, host Matt Williams sits down with the Florida Building Inspection (FBI) Group to discuss their journey in the home inspection industry. With special guests Tom Frey and Dusty Amatangelo, they dive into the origins of FBI Group, the challenges and rewards of scaling their business, and how they've expanded beyond inspections to include mold assessments, commercial property inspections, and more.

The conversation covers everything from the importance of great customer service to innovative services like their home watch and handyman programs. Whether you're an industry professional or curious about the inspection world, this episode is packed with valuable insights.

Tune in to learn how the FBI Group has grown, the strategies that set them apart, and the lessons they've learned along the way!

Contact IEB -
- web: www.iebcoaching.com
- email: support@iebcoaching
- social: @iebcoaching


Contact Matt -
- email: matt@dciabq.com
- IG: @the.matthew.williams

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In this episode, host Matt Williams sits down with the dynamic husband-and-wife team, the Paternosters, to dive into the complexities of running a business together as a married couple. They share their experiences on the importance of clear communication, defining individual roles, and overcoming the challenges they've faced in both their personal and professional lives. The discussion touches on personal growth, the impact of identity in relationships, and how they manage to balance their business while nurturing their partnership. The Paternosters offer valuable insights on self-care, mutual support, and maintaining open communication to create a strong and successful business partnership.

Contact IEB -
- web: www.iebcoaching.com
- email: support@iebcoaching
- social: @iebcoaching


Contact Matt -
- email: matt@dciabq.com
- IG: @the.matthew.williams