• Customer Experience Patterns Podcast

  • By: Sam Stern
  • Podcast

Customer Experience Patterns Podcast

By: Sam Stern
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  • Summary

  • Every 2 weeks, customer experience expert Sam Stern will explain a customer experience pattern that underpins some of the World's best customer experiences. Patterns are models or designs dervied from real-world examples that have been proven to work.


    The episodes will include detailed descriptions of the Pattern, data and evidence to supports its importance, and instructions to follow the pattern yourself to create great customer experiences.


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.


    Hosted on Acast. See acast.com/privacy for more information.
    Sam Stern
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Economics Management Marketing
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Episodes
  • Customer Value - Different Forms, Different Facets

    Customer Value - Different Forms, Different Facets
    Oct 31 2024

    Onion expertise. The Ikea Effect & The mythology of the Betty Crocker cake mix research. This episode has it all.


    Jeff Louden on LinkedIn


    Connect with Sam on LinkedIn


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.


    Hosted on Acast. See acast.com/privacy for more information.
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    18 mins
  • Emotions Matter More Than You Think - Even When You Think They Matter A Lot

    Emotions Matter More Than You Think - Even When You Think They Matter A Lot
    Oct 24 2024

    The Law Of Emotion: Emotion matters more than you think, even if you remember the law of emotion.


    Yes, inspired by Hofstatder's Law


    Connect with Sam on LinkedIn


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.


    Hosted on Acast. See acast.com/privacy for more information.
    Show More Show Less
    6 mins
  • The Winding Path To CX & CX Insights

    The Winding Path To CX & CX Insights
    Oct 17 2024

    The varied career paths that lead to becoming a CX professional. The ways those expeirences help you be better at your job. The ways that focusing on customers can help you in other jobs.


    Jeff Louden on LinkedIn


    Connect with Sam on LinkedIn


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.


    Hosted on Acast. See acast.com/privacy for more information.
    Show More Show Less
    22 mins

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