心のこもったおもてなしを実現する サービスの手帳
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心のこもったおもてなしを実現する サービスの手帳
Narrated by:
石原 光洋
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Narrated by:
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石原 光洋
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By:
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林田 正光
About this listen
お客様の心をとらえる仕事のヒント
お客様に語り継がれる仕事を。あなたにはそれができる！
リッツ・カールトン大阪の支配人時代から、現場で、気づいたこと、学んだことがあるたびに、どんな小さなことでもメモをとるようにしていた著者が長年、手帳に書きとめてきたサービスの仕事のヒントを126個、厳選し、解説付きでお教えします。
サービスの仕事には、人を相手にするため、非常に難しく、なかなか結果が出ない時期もあると思います。そのようなとき、再び、前向きに仕事に取り組んでいただけるような、具体的なアドバイスも収録。
「人とのふれあいによって得られる喜びに勝るものはない」と語る著者の、
温かく細やかな心遣いがあふれる言葉がこころに響くオーディオブックです。
(C)Masamitsu Hayashida 2009