Episodes

  • Ep 3: Importance Of Intentional, Consistent Human Service In Chick-Fil-A That Applies To Any Business

    Ep 3: Importance Of Intentional, Consistent Human Service In Chick-Fil-A That Applies To Any Business
    Sep 25 2024

    Drawing from Ed's experience at Chick-fil-A and H-E-B, they emphasize the importance of building strong customer relationships and consistently delivering exceptional experiences. The core message: focus on delighting current customers, not just acquiring new ones.
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    24 mins
  • Ep 2: Is Your Brand More Than A Logo?

    Ep 2: Is Your Brand More Than A Logo?
    Sep 25 2024

    This episode provides WOOO as the answer to the brand problem (above) by suggesting that intentionality, over time, wins
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    23 mins
  • Ep 1: What Is WOOO & What Does It Do For Me & My Business?

    Ep 1: What Is WOOO & What Does It Do For Me & My Business?
    Sep 25 2024

    This episode creates the problem… Any “brand” is sustained or tarnished by experiences over time and WOOO is the answer.
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    24 mins